{"id":7534,"date":"2015-11-02T09:58:53","date_gmt":"2015-11-02T09:58:53","guid":{"rendered":"https:\/\/en.cbc-logistics.com\/customer-area\/shipment-complaint\/"},"modified":"2016-06-20T10:31:32","modified_gmt":"2016-06-20T09:31:32","slug":"shipment-complaint","status":"publish","type":"page","link":"https:\/\/cbc-logistics.com\/en\/customer-area\/shipment-complaint","title":{"rendered":"Shipment complaint"},"content":{"rendered":"<p>[et_pb_section admin_label=&#8221;section&#8221; fullwidth=&#8221;on&#8221; specialty=&#8221;off&#8221; transparent_background=&#8221;off&#8221; background_color=&#8221;#153b78&#8243; inner_shadow=&#8221;off&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221;][et_pb_fullwidth_header admin_label=&#8221;Fullwidth Header&#8221; title=&#8221;Shipment complaint&#8221; subhead=&#8221;Parcel complaints can occur. Using our complaint management, briefly explain what has happened!&#8221; background_layout=&#8221;dark&#8221; text_orientation=&#8221;center&#8221; header_fullscreen=&#8221;off&#8221; header_scroll_down=&#8221;off&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221; content_orientation=&#8221;center&#8221; image_orientation=&#8221;center&#8221; custom_button_one=&#8221;off&#8221; button_one_letter_spacing=&#8221;0&#8243; button_one_use_icon=&#8221;default&#8221; button_one_icon_placement=&#8221;right&#8221; button_one_on_hover=&#8221;on&#8221; button_one_letter_spacing_hover=&#8221;0&#8243; custom_button_two=&#8221;off&#8221; button_two_letter_spacing=&#8221;0&#8243; button_two_use_icon=&#8221;default&#8221; button_two_icon_placement=&#8221;right&#8221; button_two_on_hover=&#8221;on&#8221; button_two_letter_spacing_hover=&#8221;0&#8243;] [\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section admin_label=&#8221;section&#8221; fullwidth=&#8221;off&#8221; specialty=&#8221;on&#8221; transparent_background=&#8221;off&#8221; background_color=&#8221;#ffffff&#8221; allow_player_pause=&#8221;off&#8221; inner_shadow=&#8221;off&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; make_fullwidth=&#8221;on&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; make_equal=&#8221;off&#8221; use_custom_gutter=&#8221;off&#8221; parallax_1=&#8221;off&#8221; parallax_method_1=&#8221;off&#8221; parallax_2=&#8221;off&#8221; parallax_method_2=&#8221;off&#8221; template_type=&#8221;section&#8221;][et_pb_column type=&#8221;2_3&#8243; specialty_columns=&#8221;2&#8243;][et_pb_row_inner admin_label=&#8221;row_inner&#8221;][et_pb_column_inner type=&#8221;4_4&#8243; saved_specialty_column_type=&#8221;2_3&#8243;][et_pb_text admin_label=&#8221;Text&#8221; background_layout=&#8221;light&#8221; text_orientation=&#8221;left&#8221;] <strong>Do you have a parcel complaint?<\/strong> Using our flexible complaint management system, you can send us a message right here and we take care of your parcel complaint! Alternatively, you can also send us an e-mail to service@cbc-logistics.com, for example with attachments. 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toggle_font_size_last_edited=&#8221;on|phone&#8221; body_text_color=&#8221;#333333&#8243; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; custom_css_main_element=&#8221;width: 85%;&#8221; saved_tabs=&#8221;all&#8221;] [et_pb_accordion_item title=&#8221;Your contact person&#8221; custom_css_main_element=&#8221;border-radius:5px; box-shadow: 1px 2px 2px 1px grey;margin-bottom: 3.27%!Important;&#8221;]<\/p>\n<p><img  title=\" Shipment complaint - Versandlogistiker\" loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5202\" src=\"https:\/\/cbc-logistics.com\/wp-content\/uploads\/2013\/04\/david_guil-cbcpng1.png\"  alt=\"Shipment complaint - Versandlogistiker\"  width=\"300\" height=\"225\" \/><\/p>\n<p><strong><span style=\"font-size: 20px;\"><span style=\"font-size: 28px;\">David Guil<\/span><br \/> <\/span><\/strong>Chief Service Manager<\/p>\n<p>Telephone: <br \/> <strong><span style=\"font-size: 16px;\"><i class=\"fa fa-phone\"><\/i> +49 6445 25771-42<\/span><\/strong><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Shipping in Germany from 2.65\u20ac*&#8221; open_toggle_background_color=&#8221;#153b76&#8243; open_toggle_text_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#153b76&#8243; closed_toggle_text_color=&#8221;#ffffff&#8221; icon_color=&#8221;#ffffff&#8221; custom_css_main_element=&#8221;border-radius:5px; box-shadow: 1px 2px 2px 1px grey;margin-bottom: 3.27%!Important;&#8221;]<\/p>\n<p><span style=\"font-size: 16px; color: #ffffff;\"><i class=\"fa fa-cubes\"><\/i> Shipment delivery in Germany from 2.65 \u20ac* via c.b.c. logistics, including pick-up and all other services\u00a0<span style=\"font-size: 8px;\"><br \/> * price subject to 19% VAT<\/span><\/span><\/p>\n<p><a class=\"et_pb_promo_button et_pb_button\" style=\"color: #ffffff;\" href=\"https:\/\/en.cbc-logistics.com\/contact\/\">Request now<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;International shipping from 5.55\u20ac*&#8221; open_toggle_background_color=&#8221;#8db30c&#8221; open_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#8db30c&#8221; closed_toggle_text_color=&#8221;#333333&#8243; custom_css_main_element=&#8221;border-radius:5px; box-shadow: 1px 2px 2px 1px grey;margin-bottom: 3.27%!Important;&#8221;]<\/p>\n<p><span style=\"font-size: 15px;\">Thanks to our bundled shipping volumes and close cooperation with parcel delivery companies we achieve considerable price reductions which we pass on to you! for example:<\/span><\/p>\n<p><span style=\"font-size: 18px;\">1kg to Austria from 5.55\u20ac*<br \/> 1kg to\u00a0USA from 10.95\u20ac*<br \/> 1kg to China from 13.95\u20ac*<\/span><br \/> <span style=\"font-size: 8px;\">* price subject to 19% VAT<\/span><\/p>\n<p><a class=\"et_pb_promo_button et_pb_button\" href=\"https:\/\/en.cbc-logistics.com\/contact\/\">Request now<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you need help?&#8221; custom_css_main_element=&#8221;border-radius:5px; box-shadow: 1px 2px 2px 1px grey;margin-bottom: 3.27%!Important;&#8221;]<\/p>\n<p><a class=\"et_pb_promo_button et_pb_button\" href=\"https:\/\/en.cbc-logistics.com\/customer-area\/faq\/\">FAQ <\/a><\/p>\n<p>Should our FAQ prove to be insufficient, our<strong> service team<\/strong>is available\u00a0<strong>Mo\u00a0\u2013\u00a0Fr<\/strong>\u00a0von <strong>08:00 \u2013 17:00<\/strong> on<strong> +49\u00a02507\u00a0539\u00a020-20<\/strong> and can also be reached by e-mail at:<\/p>\n<p><noscript class=\"ninja-forms-noscript-message\">\n\tNotice: JavaScript is required for this content.<\/noscript>\n<style>\n\n        \/* PLUGIN WIDE STYLES *\/\n    \n        .nf-form-cont {\n                                    background-color:#dddddd;\n                                            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Contact us <strong>now<\/strong>! Our consultation is <strong>non-binding<\/strong> and <strong>free of charge<\/strong>.<\/span><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row global_parent=&#8221;8023&#8243; admin_label=&#8221;row&#8221; make_fullwidth=&#8221;on&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; use_custom_gutter=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; allow_player_pause=&#8221;off&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221; make_equal=&#8221;off&#8221; parallax_1=&#8221;off&#8221; parallax_method_1=&#8221;off&#8221; parallax_2=&#8221;off&#8221; parallax_method_2=&#8221;off&#8221; column_padding_mobile=&#8221;on&#8221;][et_pb_column type=&#8221;1_2&#8243;][et_pb_cta global_parent=&#8221;8023&#8243; admin_label=&#8221;Call To Action&#8221; saved_tabs=&#8221;all&#8221; button_url=&#8221;https:\/\/en.cbc-logistics.com\/contact\/#callback&#8221; url_new_window=&#8221;off&#8221; button_text=&#8221;REQUEST A CALL BACK&#8221; use_background_color=&#8221;off&#8221; background_color=&#8221;#888989&#8243; background_layout=&#8221;dark&#8221; text_orientation=&#8221;center&#8221; header_font_size=&#8221;26&#8243; body_font_size=&#8221;14&#8243; body_line_height=&#8221;1.4em&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;20&#8243; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#8db30c&#8221; button_border_width=&#8221;2&#8243; button_border_radius=&#8221;3&#8243; button_letter_spacing=&#8221;0&#8243; button_use_icon=&#8221;off&#8221; button_icon_placement=&#8221;right&#8221; button_on_hover=&#8221;on&#8221; button_text_color_hover=&#8221;#8db30c&#8221; button_bg_color_hover=&#8221;#ffffff&#8221; button_border_color_hover=&#8221;#8db30c&#8221; button_border_radius_hover=&#8221;3&#8243; button_letter_spacing_hover=&#8221;1&#8243;] [\/et_pb_cta][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243;][et_pb_cta global_parent=&#8221;8023&#8243; admin_label=&#8221;Call To Action&#8221; saved_tabs=&#8221;all&#8221; button_url=&#8221;https:\/\/en.cbc-logistics.com\/contact\/quote-request\/&#8221; url_new_window=&#8221;off&#8221; button_text=&#8221;REQUEST A TAILORED QUOTE&#8221; use_background_color=&#8221;off&#8221; background_color=&#8221;#888989&#8243; background_layout=&#8221;dark&#8221; text_orientation=&#8221;center&#8221; header_font_size=&#8221;26&#8243; body_font_size=&#8221;14&#8243; body_line_height=&#8221;1.4em&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;20&#8243; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#8db30c&#8221; button_border_width=&#8221;2&#8243; button_border_radius=&#8221;3&#8243; button_letter_spacing=&#8221;0&#8243; button_use_icon=&#8221;off&#8221; button_icon_placement=&#8221;right&#8221; button_on_hover=&#8221;on&#8221; button_text_color_hover=&#8221;#8db30c&#8221; button_bg_color_hover=&#8221;#ffffff&#8221; button_border_color_hover=&#8221;#8db30c&#8221; button_border_radius_hover=&#8221;3&#8243; button_letter_spacing_hover=&#8221;1&#8243;] [\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you have a parcel complaint? Using our flexible complaint management system, you can send us a message right here and we take care of your parcel complaint! Alternatively, you can also send us an e-mail to service@cbc-logistics.com, for example with attachments. <noscript class=\"ninja-forms-noscript-message\">\n\tNotice: JavaScript is required for this content.<\/noscript>\n<style>\n\n        \/* PLUGIN WIDE STYLES *\/\n    \n        .nf-form-cont {\n                                    background-color:#dddddd;\n                                            padding:5px;\n                    }\n        .nf-response-msg {\n                                    padding:5px;\n                    }\n        .nf-form-content .nf-field-element .ninja-forms-field:not(select) {\n                                    width:100%;\n                    }\n    <\/style><style>\n\n        \/* FORM STYLES *\/\n    \n        #nf-form-84_1-cont {\n                                    \r\n                    }\n    <\/style><div id=\"nf-form-84_1-cont\" class=\"nf-form-cont\" aria-live=\"polite\" aria-labelledby=\"nf-form-title-84_1\" 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