{"id":7720,"date":"2015-11-04T08:38:16","date_gmt":"2015-11-04T08:38:16","guid":{"rendered":"https:\/\/en.cbc-logistics.com\/logistics-solutions\/returns-management\/"},"modified":"2023-01-13T08:57:36","modified_gmt":"2023-01-13T07:57:36","slug":"returns-management","status":"publish","type":"page","link":"https:\/\/cbc-logistics.com\/en\/logistics-solutions\/returns-management","title":{"rendered":"Returns management"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; specialty=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; parallax_method_1=&#8221;off&#8221; parallax_method_2=&#8221;off&#8221; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;section&#8221; module_class=&#8221; et_pb_specialty_fullwidth&#8221; _builder_version=&#8221;3.22&#8243; background_color=&#8221;#ffffff&#8221; inner_width=&#8221;89%&#8221; inner_width_tablet=&#8221;80%&#8221; inner_width_last_edited=&#8221;on|desktop&#8221; inner_max_width=&#8221;89%&#8221; inner_max_width_tablet=&#8221;80%&#8221; inner_max_width_last_edited=&#8221;on|desktop&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;&#8221; transparent_background=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; make_fullwidth=&#8221;on&#8221; disabled=&#8221;on&#8221;][et_pb_column type=&#8221;2_3&#8243; specialty_columns=&#8221;2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; parallax__hover=&#8221;off&#8221; parallax_method__hover=&#8221;off&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_row_inner admin_label=&#8221;row_inner&#8221; _builder_version=&#8221;3.25&#8243;][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; parallax__hover=&#8221;off&#8221; parallax_method__hover=&#8221;off&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;3.22&#8243; background_color=&#8221;#153b78&#8243; transparent_background=&#8221;off&#8221;][et_pb_fullwidth_header title=&#8221;Returns management&#8221; subhead=&#8221;We offer a complete, cost-effective and reliable international solution!&#8221; text_orientation=&#8221;center&#8221; admin_label=&#8221;Fullwidth Header&#8221; _builder_version=&#8221;3.16&#8243; background_color=&#8221;rgba(255, 255, 255, 0)&#8221; button_one_letter_spacing_hover=&#8221;0&#8243; button_two_letter_spacing_hover=&#8221;0&#8243; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;on&#8221; button_one_letter_spacing__hover=&#8221;0&#8243; button_two_letter_spacing__hover_enabled=&#8221;on&#8221; button_two_letter_spacing__hover=&#8221;0&#8243; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;] [\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; specialty=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; parallax_method_1=&#8221;off&#8221; parallax_method_2=&#8221;off&#8221; admin_label=&#8221;section&#8221; module_class=&#8221; et_pb_specialty_fullwidth&#8221; _builder_version=&#8221;3.22&#8243; background_color=&#8221;#ffffff&#8221; inner_width=&#8221;89%&#8221; inner_width_tablet=&#8221;80%&#8221; inner_width_last_edited=&#8221;on|desktop&#8221; inner_max_width=&#8221;89%&#8221; inner_max_width_tablet=&#8221;80%&#8221; inner_max_width_last_edited=&#8221;on|desktop&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;&#8221; transparent_background=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; make_fullwidth=&#8221;on&#8221;][et_pb_column type=&#8221;2_3&#8243; specialty_columns=&#8221;2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; parallax__hover=&#8221;off&#8221; parallax_method__hover=&#8221;off&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_row_inner admin_label=&#8221;row_inner&#8221; _builder_version=&#8221;3.25&#8243;][et_pb_column_inner saved_specialty_column_type=&#8221;2_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; parallax__hover=&#8221;off&#8221; parallax_method__hover=&#8221;on&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;3.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;]<\/p>\n<p>An affordable and uncomplicated return solution is an important competitive factor in e-commerce. c.b.c. logistics offers a complete, cost-effective and reliable international solution! Returns cannot always be avoided but the processing can be simplified a lot. Our partners have adapted the service to B2C needs. Thus, you have more flexibility and higher customer satisfaction.<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=&#8221;row_inner&#8221; _builder_version=&#8221;3.25&#8243; column_structure=&#8221;1_2,1_2&#8243;][et_pb_column_inner type=&#8221;1_2&#8243; saved_specialty_column_type=&#8221;2_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; parallax__hover=&#8221;off&#8221; parallax_method__hover=&#8221;on&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Domestic returns solution&#8221; image=&#8221;https:\/\/cbc-logistics.com\/wp-content\/uploads\/2013\/04\/cbc-leistung-nationaler-versand1.png&#8221; admin_label=&#8221;Blurb&#8221; _builder_version=&#8221;3.19.5&#8243; header_font_size=&#8221;17&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221;]<\/p>\n<p>The domestic return solution is natural for many e-commerce operators. Even if the current legislation no longer makes free returns obligatory, it is an important competitive factor on the e-commerce market. Many parcel shipping companies have their domestic returns solutions. But which solution fits your product\/concept? The returns solution we offer includes the following services:<\/p>\n<ul>\n<li>Returns portal with input mask for your customer service<\/li>\n<li>A fully integrated returns portal on your website \/ your sales portal \/ at your web store<\/li>\n<li>Acceptance at all post office branches in Germany<\/li>\n<li>Liability up to \u20ac500<\/li>\n<li>Flat price up to 31.5 kg and 120cm x 60cm x 60cm<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column_inner][et_pb_column_inner type=&#8221;1_2&#8243; saved_specialty_column_type=&#8221;2_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; parallax__hover=&#8221;off&#8221; parallax_method__hover=&#8221;on&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;International returns solution&#8221; image=&#8221;https:\/\/cbc-logistics.com\/wp-content\/uploads\/2014\/12\/cbc-Leistung-internationaler-versand.png&#8221; admin_label=&#8221;Blurb&#8221; _builder_version=&#8221;3.19.5&#8243; header_font_size=&#8221;17&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221;]<\/p>\n<p>The shipments of your customers from abroad can be handled quickly and cost-effectively through us. On delivery, your customers will receive a return label of a domestic parcel service provider so the merchandise sold can be transported quickly and cost-effectively back to you. We offer this service for many countries in Europe and also overseas:<\/p>\n<ul>\n<li>The international return possibility to Germany<\/li>\n<li>Acceptance in all branches of the correspondent postal company<\/li>\n<li>Return shipping labels can also be made available by the driver of the parcel services provider<\/li>\n<li>The possibility to pick up the return shipments at your customer\u2019s place<\/li>\n<li>Individually calculated price for all return parcels<\/li>\n<\/ul>\n<p>[\/et_pb_blurb][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; parallax__hover=&#8221;off&#8221; parallax_method__hover=&#8221;off&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_accordion admin_label=&#8221;Akkordeon&#8221; _builder_version=&#8221;4.0.6&#8243; toggle_font_size=&#8221;17&#8243; body_text_color=&#8221;#333333&#8243; body_font_size=&#8221;13&#8243; toggle_font_size_tablet=&#8221;15&#8243; toggle_font_size_phone=&#8221;&#8221; toggle_font_size_last_edited=&#8221;on|desktop&#8221; custom_css_main_element=&#8221;width: 85%;&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; saved_tabs=&#8221;all&#8221; global_module=&#8221;27397&#8243;][et_pb_accordion_item title=&#8221;Your contact person&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.0.6&#8243; custom_css_main_element=&#8221;border-radius:5px; box-shadow: 1px 2px 2px 1px grey;margin-bottom: 3.27%!Important;&#8221;]<\/p>\n<p><strong><span style=\"font-size: 20px;\">Olga Rodrigues Marques<br \/><\/span><\/strong>Sales Manager<\/p>\n<p>Phone:<br \/><strong><span style=\"font-size: 16px;\"><i class=\"fa fa-phone\"><\/i> +49 6445 25771-76<\/span><\/strong><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Shipping in Germany from 2.70\u20ac*&#8221; open_toggle_text_color=&#8221;#ffffff&#8221; open_toggle_background_color=&#8221;#153b76&#8243; closed_toggle_text_color=&#8221;#ffffff&#8221; closed_toggle_background_color=&#8221;#153b76&#8243; icon_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.0.6&#8243; custom_css_main_element=&#8221;border-radius:5px; box-shadow: 1px 2px 2px 1px grey;margin-bottom: 3.27%!Important;&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span style=\"font-size: 16px; color: #ffffff;\"><i class=\"fa fa-cubes\"><\/i> Shipment delivery in Germany from 2.70 \u20ac* via c.b.c. logistics, including pick-up and all other services\u00a0<span style=\"font-size: 8px;\"><br \/>* price subject to 19% VAT<\/span><\/span><\/p>\n<p><a class=\"et_pb_promo_button et_pb_button\" style=\"color: #ffffff;\" href=\"https:\/\/cbc-logistics.com\/kontakt\">Request now<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;International shipping from 5.55\u20ac*&#8221; open_toggle_text_color=&#8221;#333333&#8243; open_toggle_background_color=&#8221;#8db30c&#8221; closed_toggle_text_color=&#8221;#333333&#8243; closed_toggle_background_color=&#8221;#8db30c&#8221; icon_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.0.6&#8243; custom_css_main_element=&#8221;border-radius:5px; box-shadow: 1px 2px 2px 1px grey;margin-bottom: 3.27%!Important;&#8221; open=&#8221;off&#8221;]<\/p>\n<p><span style=\"font-size: 15px;\">Thanks to our bundled shipping volumes and close cooperation with parcel delivery companies we achieve considerable price reductions which we pass on to you! for example:<\/span><\/p>\n<p><span style=\"font-size: 18px;\">1kg to Austria from 5.55\u20ac*<br \/> 1kg to&nbsp;USA from 10.95\u20ac*<br \/> 1kg to China from 13.95\u20ac*<\/span><br \/> <span style=\"font-size: 8px;\">* price subject to 19% VAT<\/span><\/p>\n<p><a class=\"et_pb_promo_button et_pb_button\" href=\"https:\/\/en.cbc-logistics.com\/contact\/\">Request now<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you need help?&#8221; _builder_version=&#8221;3.0.47&#8243; custom_css_main_element=&#8221;border-radius:5px; box-shadow: 1px 2px 2px 1px grey;margin-bottom: 3.27%!Important;&#8221; open=&#8221;off&#8221;]<\/p>\n<p><a class=\"et_pb_promo_button et_pb_button\" href=\"https:\/\/en.cbc-logistics.com\/customer-area\/faq\/\">FAQ <\/a><\/p>\n<p>Should our FAQ prove to be insufficient, our<strong> service team<\/strong>is available&nbsp;<strong>Mo&nbsp;\u2013&nbsp;Fr<\/strong>&nbsp;von <strong>08:00 \u2013 17:00<\/strong> on<strong> +49&nbsp;2507&nbsp;539&nbsp;20-20<\/strong> and can also be reached by e-mail at:<\/p>\n<p><noscript class=\"ninja-forms-noscript-message\">\n\tNotice: JavaScript is required for this content.<\/noscript>\n<style>\n\n        \/* PLUGIN WIDE STYLES *\/\n    \n        .nf-form-cont {\n                                    background-color:#dddddd;\n                                            padding:5px;\n                    }\n        .nf-response-msg 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