{"id":7756,"date":"2015-11-05T08:44:20","date_gmt":"2015-11-05T08:44:20","guid":{"rendered":"https:\/\/en.cbc-logistics.com\/service\/complaints-management\/"},"modified":"2019-01-16T16:04:36","modified_gmt":"2019-01-16T15:04:36","slug":"complaints-management","status":"publish","type":"page","link":"https:\/\/cbc-logistics.com\/en\/service\/complaints-management","title":{"rendered":"Complaints management"},"content":{"rendered":"

[et_pb_section fb_built=”1″ make_fullwidth=”on” specialty=”on” custom_padding_last_edited=”on|desktop” parallax_method_1=”off” parallax_method_2=”off” disabled_on=”on|on|on” admin_label=”Sektion” _builder_version=”3.0.74″ background_color=”#ffffff” custom_padding_tablet=”50px|0|50px|0″ transparent_background=”off” padding_mobile=”off” disabled=”on”][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”3.0.47″ parallax=”off” parallax__hover=”off” parallax_method=”off” parallax_method__hover=”off”][et_pb_row_inner admin_label=”row_inner” _builder_version=”3.0.47″][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.0.47″ parallax=”off” parallax__hover=”off” parallax_method=”off” parallax_method__hover=”off”][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”section” _builder_version=”3.0.74″ background_color=”#153b78″ transparent_background=”off”][et_pb_fullwidth_header title=”Complaints management” subhead=”Few complaints does not always translate into less work” text_orientation=”center” admin_label=”Fullwidth Header” _builder_version=”3.16″ background_color=”rgba(255, 255, 255, 0)” button_one_letter_spacing_hover=”0″ button_two_letter_spacing_hover=”0″ button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”on” button_one_letter_spacing__hover=”0″ button_two_letter_spacing__hover_enabled=”on” button_two_letter_spacing__hover=”0″ button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ make_fullwidth=”on” specialty=”on” custom_padding_last_edited=”on|desktop” parallax_method_1=”off” parallax_method_2=”off” admin_label=”section” _builder_version=”3.0.74″ background_color=”#ffffff” custom_padding_tablet=”50px|0|50px|0″ transparent_background=”off” padding_mobile=”off”][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”3.0.47″ parallax=”off” parallax__hover=”off” parallax_method=”off” parallax_method__hover=”off”][et_pb_row_inner admin_label=”row_inner” _builder_version=”3.0.47″][et_pb_column_inner type=”4_4″ saved_specialty_column_type=”2_3″ _builder_version=”3.0.47″ parallax=”off” parallax__hover=”off” parallax_method=”on” parallax_method__hover=”on”][et_pb_text admin_label=”Text” _builder_version=”3.0.74″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]<\/p>\n

Complaints are rarely solved easily and on the spot. We as the service team take over the workload and follow through until it is complete. Leave it to our results-driven task force to handle the issue while you take care of more important things as a shipper.<\/p>\n

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The classical complaints arise on the way to the customer.<\/p>\n

[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=”row_inner” _builder_version=”3.0.47″][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”2_3″ _builder_version=”3.0.47″ parallax=”off” parallax__hover=”off” parallax_method=”on” parallax_method__hover=”on”][et_pb_blurb title=”Complaints about transit time” image=”https:\/\/cbc-logistics.com\/wp-content\/uploads\/2015\/01\/icons-Service-Reklamation-Laufzeit.png” admin_label=”Blurb” _builder_version=”3.19.5″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” animation=”left”]<\/p>\n

As a rule, shipments are delivered within 24 hours. In isolated cases, a shipment can be on the road longer. This calls for correct handling. Our customer service team finds out the cause of the delivery delay and arranges proper measures. The delivery usually takes place the next business day. Should it be delayed further, we arrange for YOU an inquiry into the matter. All we need for that is the shipment\u2019s number and commercial invoice. The following communication goes through our customer service.<\/p>\n

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In very rare cases, our parcel service providers face transport damages while on the road. If that ever occurs, you are in good hands. First of all, we only ship insured shipments as per our contract. In addition, our customer service team will fill in the required forms for compensation of damages, verify and submit them. At regular intervals, we double-check the status of the requests and send out reminders or warnings so you do not have to.<\/p>\n

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Our complaint management team works closely with the IT support<\/a>\u00a0<\/strong>& service management<\/a><\/strong> which will support you in system integration and day-to-day work with the shipping software<\/a>. Both teams are available Mo \u2013 Fr\u00a08 a.m. \u2013 5 p.m. Contact us now to receive a non-binding quote. Let good cooperation convince you.<\/p>\n

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Keep in mind: you have no contractual obligation or minimum volume requirement.<\/h4>\n

[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.0.47″ parallax=”off” parallax__hover=”off” parallax_method=”off” parallax_method__hover=”off”][et_pb_accordion admin_label=”Akkordeon” _builder_version=”3.0.87″ body_text_color=”#333333″ body_font_size=”13″ toggle_font_size=”17″ toggle_font_size_tablet=”15″ toggle_font_size_last_edited=”on|desktop” custom_css_main_element=”width: 85%;” use_border_color=”off” border_color=”#ffffff” border_style=”solid” saved_tabs=”all”][et_pb_accordion_item title=”Your contact person” open=”on” _builder_version=”3.0.47″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” custom_css_main_element=”border-radius:5px; box-shadow: 1px 2px 2px 1px grey;margin-bottom: 3.27%!Important;”]<\/p>\n

\"Complaints<\/p>\n

Leo Strebel<\/span>
<\/span><\/strong>Customer Servce Assistant<\/p>\n

Telephone:
<\/i> +49 6445 25771-97<\/span><\/strong><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Shipping in Germany from 2.65\u20ac*” open=”off” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#153b76″ closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#153b76″ icon_color=”#ffffff” _builder_version=”3.0.47″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” custom_css_main_element=”border-radius:5px; box-shadow: 1px 2px 2px 1px grey;margin-bottom: 3.27%!Important;”]<\/p>\n

<\/i> Shipment delivery in Germany from 2.65 \u20ac* via c.b.c. logistics, including pick-up and all other services\u00a0
* price subject to 19% VAT<\/span><\/span><\/p>\n

Request now<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”International shipping from 5.55\u20ac*” open=”off” open_toggle_text_color=”#333333″ open_toggle_background_color=”#8db30c” closed_toggle_text_color=”#333333″ closed_toggle_background_color=”#8db30c” icon_color=”#ffffff” _builder_version=”3.0.47″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” custom_css_main_element=”border-radius:5px; box-shadow: 1px 2px 2px 1px grey;margin-bottom: 3.27%!Important;”]<\/p>\n

Thanks to our bundled shipping volumes and close cooperation with parcel delivery companies we achieve considerable price reductions which we pass on to you! for example:<\/span><\/p>\n

1kg to Austria from 5.55\u20ac*
1kg to\u00a0USA from 10.95\u20ac*
1kg to China from 13.95\u20ac*<\/span>
* price subject to 19% VAT<\/span><\/p>\n

Request now<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you need help?” open=”off” _builder_version=”3.0.47″ title_text_shadow_horizontal_length=”0em” title_text_shadow_vertical_length=”0em” title_text_shadow_blur_strength=”0em” body_text_shadow_horizontal_length=”0em” body_text_shadow_vertical_length=”0em” body_text_shadow_blur_strength=”0em” custom_css_main_element=”border-radius:5px; box-shadow: 1px 2px 2px 1px grey;margin-bottom: 3.27%!Important;”]<\/p>\n

FAQ <\/a><\/p>\n

Should our FAQ prove to be insufficient, our service team<\/strong>is available\u00a0Mo\u00a0\u2013\u00a0Fr<\/strong>\u00a0von 08:00 \u2013 17:00<\/strong> on +49\u00a02507\u00a0539\u00a020-20<\/strong> and can also be reached by e-mail at:<\/p>\n