[et_pb_section admin_label=”Sektion” fullwidth=”off” specialty=”on” transparent_background=”off” background_color=”#153b78″ allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”off” padding_mobile=”off” make_fullwidth=”on” use_custom_width=”off” width_unit=”on” make_equal=”off” use_custom_gutter=”off” parallax_1=”off” parallax_method_1=”off” parallax_2=”off” parallax_method_2=”off”][et_pb_column type=”1_2″][et_pb_text admin_label=”Text” background_layout=”dark” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_margin=”20px||20px|”]<\/p>\n
Not sure where your shipment is? We can trace it for you!<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ specialty_columns=”2″][et_pb_row_inner admin_label=”Zeile” padding_mobile=”off” use_custom_gutter=”off” column_padding_mobile=”on” make_equal=”off” padding_top_1=”20″ padding_bottom_1=”20″][et_pb_column_inner type=”4_4″ saved_specialty_column_type=”1_2″][et_pb_cta admin_label=”Call To Action” global_parent=”8023″ button_url=”#nachforschen” button_text=”Request an inquiry” use_background_color=”off” background_color=”#888989″ background_layout=”dark” text_orientation=”center” url_new_window=”off” header_font_size=”26″ body_font_size=”14″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_button=”on” button_text_size=”18″ button_border_width=”2″ button_border_radius=”3″ button_letter_spacing=”0″ button_use_icon=”off” button_icon_placement=”right” button_on_hover=”on” button_border_radius_hover=”3″ button_letter_spacing_hover=”1″ body_line_height=”1.4em” button_text_color=”#ffffff” button_bg_color=”#8db30c” button_text_color_hover=”#8db30c” button_bg_color_hover=”#ffffff” button_border_color_hover=”#8db30c” saved_tabs=”all”] [\/et_pb_cta][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section admin_label=”section” fullwidth=”off” specialty=”on” transparent_background=”off” background_color=”#ffffff” allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”off” padding_mobile=”off” make_fullwidth=”on” use_custom_width=”off” width_unit=”on” make_equal=”off” use_custom_gutter=”off” parallax_1=”off” parallax_method_1=”off” parallax_2=”off” parallax_method_2=”off” template_type=”section”][et_pb_column type=”2_3″ specialty_columns=”2″][et_pb_row_inner admin_label=”row_inner”][et_pb_column_inner type=”4_4″ saved_specialty_column_type=”2_3″][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n The shipment has not been received by the customer and the COD amount has not been credited to your account after the release of the shipment? Then it is time to request a shipment inquiry<\/strong>.<\/p>\n When to request it<\/strong> What to include in the request<\/strong> Shipment tracing<\/strong> [\/et_pb_text][et_pb_divider admin_label=”Divider” color=”#b1b1b1″ show_divider=”on” height=”2″] [\/et_pb_divider][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid” module_id=”nachforschen” text_font_size=”14″]
Please note that an inquiry request should only be made 6 days after a domestic shipment was mailed (3 days for express shipments), since in rare cases the actual delivery may have been delayed due to unforeseen circumstances. Inquiry requests regarding international shipments should only made if the transit time specified in the country information has been exceeded by 2 weeks, since in rare cases the actual delivery may similarly have been delayed due to unforeseen circumstances.<\/p>\n
To file an application for an inquiry, we need a copy of the shipment’s invoice, tracking number and mailing date incl. the posting list. You can either e-mail them to service@cbc-logistics.com<\/a> or use the form on the website. The service team will take care of the rest.<\/p>\n
Inquiries are performed at the service centres of the corresponding shipping service providers, c.b.c. logistics is only notiifed of the findings.<\/p>\n