Returns management
We offer a complete, cost-effective and reliable international solution!An affordable and uncomplicated return solution is an important competitive factor in e-commerce. c.b.c. logistics offers a complete, cost-effective and reliable international solution! Returns cannot always be avoided but the processing can be simplified a lot. Our partners have adapted the service to B2C needs. Thus, you have more flexibility and higher customer satisfaction.
Domestic returns solution
The domestic return solution is natural for many e-commerce operators. Even if the current legislation no longer makes free returns obligatory, it is an important competitive factor on the e-commerce market. Many parcel shipping companies have their domestic returns solutions. But which solution fits your product/concept? The returns solution we offer includes the following services:
- Returns portal with input mask for your customer service
- A fully integrated returns portal on your website / your sales portal / at your web store
- Acceptance at all post office branches in Germany
- Liability up to €500
- Flat price up to 31.5 kg and 120cm x 60cm x 60cm
International returns solution
The shipments of your customers from abroad can be handled quickly and cost-effectively through us. On delivery, your customers will receive a return label of a domestic parcel service provider so the merchandise sold can be transported quickly and cost-effectively back to you. We offer this service for many countries in Europe and also overseas:
- The international return possibility to Germany
- Acceptance in all branches of the correspondent postal company
- Return shipping labels can also be made available by the driver of the parcel services provider
- The possibility to pick up the return shipments at your customer’s place
- Individually calculated price for all return parcels
Your contact person
Olga Rodrigues Marques
Sales Manager
Phone:
+49 6445 25771-76
Shipping in Germany from 2.70€*
Shipment delivery in Germany from 2.70 €* via c.b.c. logistics, including pick-up and all other services
* price subject to 19% VAT
International shipping from 5.55€*
Thanks to our bundled shipping volumes and close cooperation with parcel delivery companies we achieve considerable price reductions which we pass on to you! for example:
1kg to Austria from 5.55€*
1kg to USA from 10.95€*
1kg to China from 13.95€*
* price subject to 19% VAT
Do you need help?
Should our FAQ prove to be insufficient, our service teamis available Mo – Fr von 08:00 – 17:00 on +49 2507 539 20-20 and can also be reached by e-mail at: