Complaints management
Few complaints does not always translate into less workComplaints are rarely solved easily and on the spot. We as the service team take over the workload and follow through until it is complete. Leave it to our results-driven task force to handle the issue while you take care of more important things as a shipper.
The classical complaints arise on the way to the customer.
Complaints about transit time
As a rule, shipments are delivered within 24 hours. In isolated cases, a shipment can be on the road longer. This calls for correct handling. Our customer service team finds out the cause of the delivery delay and arranges proper measures. The delivery usually takes place the next business day. Should it be delayed further, we arrange for YOU an inquiry into the matter. All we need for that is the shipment’s number and commercial invoice. The following communication goes through our customer service.
Complaints about damage
In very rare cases, our parcel service providers face transport damages while on the road. If that ever occurs, you are in good hands. First of all, we only ship insured shipments as per our contract. In addition, our customer service team will fill in the required forms for compensation of damages, verify and submit them. At regular intervals, we double-check the status of the requests and send out reminders or warnings so you do not have to.
Our complaint management team works closely with the IT support & service management which will support you in system integration and day-to-day work with the shipping software. Both teams are available Mo – Fr 8 a.m. – 5 p.m. Contact us now to receive a non-binding quote. Let good cooperation convince you.
Keep in mind: you have no contractual obligation or minimum volume requirement.
Your contact person
Leo Strebel
Customer Servce Assistant
Telephone:
+49 6445 25771-97
Shipping in Germany from 2.65€*
Shipment delivery in Germany from 2.65 €* via c.b.c. logistics, including pick-up and all other services
* price subject to 19% VAT
International shipping from 5.55€*
Thanks to our bundled shipping volumes and close cooperation with parcel delivery companies we achieve considerable price reductions which we pass on to you! for example:
1kg to Austria from 5.55€*
1kg to USA from 10.95€*
1kg to China from 13.95€*
* price subject to 19% VAT
Do you need help?
Should our FAQ prove to be insufficient, our service teamis available Mo – Fr von 08:00 – 17:00 on +49 2507 539 20-20 and can also be reached by e-mail at: