Customer area

The most important information, available at any time.


Customer area

We, as c.b.c. logistics, not only offer good conditions for small and medium-sized parcel customers but also a number of service features:

  • In need of parcel supplies? No problem – just order missing supplies using our online form!
  • Never lose sight of your parcel with the corresponding shipment tracking!
  • Can the parcel label be cancelled? Comfortably request a cancellation using the online form!
  • Parcel complaints can occur. Using our complaint management, briefly explain what has happened!
  • For our business customers, we have also set up a small Downloads area where you can access documents such as the terms and conditions and the shipping terms of the shipping service providers.

For each department we have set up a central phone number and an e-mail address. So you can always reach the next available employee who will address the concern.

Customer area - Versandlogistiker

IT support

E-mail: it[at] Telephone: +49 250 7539 2030

Customer area - Versandlogistiker

Customer service

E-mail: support[at] Telephone: +49 6445 25771-20

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Customer area - Versandlogistiker

Have questions?

Our service team is available Mo – Fr 8 a.m. – 5 p.m. on +49 6445 25771-20.

Not yet a customer of c.b.c. logistics? Ask for a free consultation and benefit from our shipping services.

Your 10 reasons to work with us
  • Free and non-binding logistics consultation
  • The c.b.c. logistics shipping software enables the use of a variety of parcel service providers through one user interface
  • Integration of our shipping software to your merchandise management
  • Support for the internationalisation of your shipping and sales
  • Bundling of services of individual parcel service provider
  • No binding contract
  • Bespoke rates according to your requirements and shipping structure
  • IT support for our shipping software and its interfaces
  • Single point of contact customer service for all parcel service providers
  • Lower costs thanks to being connected to our e-commerce partners in market places, shop systems and internationalisation

There is no one-size-fits-all solution. Only bespoke solutions lead to success.

We optimise your parcel shipping

c.b.c. logistics is your partner when it comes to shipping business and logistics solutions. Contact us now! Our consultation is non-binding and free of charge.