Shipment inquiry
Not sure where your shipment is? We can trace it for you!
The shipment has not been received by the customer and the COD amount has not been credited to your account after the release of the shipment? Then it is time to request a shipment inquiry.
When to request it
Please note that an inquiry request should only be made 6 days after a domestic shipment was mailed (3 days for express shipments), since in rare cases the actual delivery may have been delayed due to unforeseen circumstances. Inquiry requests regarding international shipments should only made if the transit time specified in the country information has been exceeded by 2 weeks, since in rare cases the actual delivery may similarly have been delayed due to unforeseen circumstances.
What to include in the request
To file an application for an inquiry, we need a copy of the shipment’s invoice, tracking number and mailing date incl. the posting list. You can either e-mail them to service@cbc-logistics.com or use the form on the website. The service team will take care of the rest.
Shipment tracing
Inquiries are performed at the service centres of the corresponding shipping service providers, c.b.c. logistics is only notiifed of the findings.
Your contact person
David Guil
Chief Service Manager
Telephone:
+49 6445 25771-42
Shipping in Germany from 2.65€*
Shipment delivery in Germany from 2.65 €* via c.b.c. logistics, including pick-up and all other services
* price subject to 19% VAT
International shipping from 5.55€*
Thanks to our bundled shipping volumes and close cooperation with parcel delivery companies we achieve considerable price reductions which we pass on to you! for example:
1kg to Austria from 5.55€*
1kg to USA from 10.95€*
1kg to China from 13.95€*
* price subject to 19% VAT
Do you need help?
Should our FAQ prove to be insufficient, our service teamis available Mo – Fr von 08:00 – 17:00 on +49 2507 539 20-20 and can also be reached by e-mail at: