Before the day-end closing, parcels can easily be cancelled using the software.
After the day-end closing, you can cancel your parcels through us within 30 days.
We require the corresponding tracking number and you customer number.
Please e-mail these to serivce[@]cbc-logistics.com or fax them to +49 6445 25771-17.
You can easily request a cancellation HERE.
Offsetting takes place after a verification and always during the second billing period of the month.
Please be aware that your right to a refund is only valid until the end of the month.