COD not received - Versandlogistiker

Should the COD due not arrive on your account in 14 days/3 months (domestic/international),

a COD inquiry has to be initiated.


You can request one by e-mail to service[@]

We are going to need the outgoing invoice along with the posting list/cargo list.


With combined inquiries (from 5 COD shipments), you are welcome to fill in pre-formatted

Excel tables. These are available from c.b.c. logistics. The needed documents will only be

requested as the inquiry progresses.


The processing time is circa 14 days/2 months (domestic/international).