Damaged parcel - Versandlogistiker

Damages are to be reported within 7 business days after the delivery.

This has to be done by you or your client at the nearest DHL office. Both the complete outer and inner packaging should be presented along with the damaged goods. The damage will be assessed on the spot and you will be given a damage receipt. Thereafter, you can arrange a compensation delivery if you decide so.

Damage compensation will be handled directly by DHL. Should you run into any difficulties, please ring us on +49 6445 25771-20. It may take up to 14 days to respond.

Concerning packages Europaket and Weltpaket, we suggest sending an additional written damage report (with photos if possible) by e-mail to either us or DHL.
Please be aware that a delayed damage claim may be rejected.