If difficulties arise at pick-up due to your driver being
absent or directed to a wrong address,
you always have the chance to take the shipments to the
nearest branch office (see FAQ “Drop-off at branch office”).
Complaints may be filed through us on +49 6445 25771-20 and directly with
DHL on 02282 – 8609800 (the EKP, customer number from Deutsche Post, is required).