Should a customer complain that a notification card is missing after a delivery attempt and the shipment is returned (as no collection by the recipient

could take place), you are entitled to a refund of the shipping and return costs or a freeway parcel stamp.


You can e-mail your claim to service[@] or ring us at c.b.c. logistics on +49 6445 25771-20.

Please be aware that DHL reserves the right to arrange inquires into individual cases.