Should a recipient not receive the parcel, you can request a copy of the proof of delivery
(POD) from us. It is easy to provide for shipments within Germany, in international scope, however,
signed POD is not available in every country’s case.
If the signature and the whereabouts of the shipment are unknown to the recipient, the recipient
may issue a statement (you can find a template in the Downloads section).
Additionally, an inquiry is to be initiated (see FAQ “What to do if parcels go missing”).
The same applies in case of misunderstandings concerning depot and garage contracts.