In case of no scan for 10 business days a parcel is considered gone missing.

Should this happen, an inquiry is to be initiated. This can be done through us by

e-mail to service[@] or by fax to +49 6445 25771-17.

Required are the outgoing invoice to the recipient’s name, the posting list/cargo list

und instructions on to whom the parcel is to be delivered when found.

The estimated processing time is 14 days for domestic orders,

international orders will require approximately 2 months (regulated by the Universal Postal Convention).