In case of no scan for 10 business days a parcel is considered gone missing.
Should this happen, an inquiry is to be initiated. This can be done through us by
e-mail to service[@]cbc-logistics.com or by fax to +49 6445 25771-17.
Required are the outgoing invoice to the recipient’s name, the posting list/cargo list
und instructions on to whom the parcel is to be delivered when found.
The estimated processing time is 14 days for domestic orders,
international orders will require approximately 2 months (regulated by the Universal Postal Convention).