by Sebastian Müller | Nov 9, 2015
Should a customer complain that a notification card is missing after a delivery attempt and the shipment is returned (as no collection by the recipient could take place), you are entitled to a refund of the shipping and return costs or a freeway parcel stamp. ...
by Sebastian Müller | Nov 9, 2015
In case a parcel is returned because the pack station was occupied and independent of negligence by either the consignor or the consignee, you are entitled to a refund of the shipping and return costs. You can e-mail your claim to service[@]cbc-logistics.com or...
by Sebastian Müller | Nov 9, 2015
With domestic deliveries, re-routing, cancelling a delivery or correcting the address on a parcel are impossible. With international deliveries, this is only possible on prior notice and is subject to a extra charge (as per country).
by Sebastian Müller | Nov 9, 2015
In case you a parcel is returned as “Recipient unknown” despite a correct address, you are entitled to shipping and return costs refund. The parcel should be shipped again to the same address and be successfully delivered to the recipient. To execute a...
by Sebastian Müller | Nov 9, 2015
Before the day-end closing, parcels can easily be cancelled using the software. After the day-end closing, you can cancel your parcels through us within 30 days. We require the corresponding tracking number and you customer number. Please e-mail these...
