by Sebastian Müller | Nov 10, 2015
As a rule, DHL promises to deliver domestically within 24 hours; if however, the sender and the recipient are more than 500 km apart, the transit time is up to 48 hours. This is only a guiding principle and not a commitment. DHL is only obliged to deliver...
by Sebastian Müller | Nov 10, 2015
Should a recipient not receive the parcel, you can request a copy of the proof of delivery (POD) from us. It is easy to provide for shipments within Germany, in international scope, however, signed POD is not available in every country’s case. If the signature...
by Sebastian Müller | Nov 10, 2015
In case of no scan for 10 business days a parcel is considered gone missing. Should this happen, an inquiry is to be initiated. This can be done through us by e-mail to service[@]cbc-logistics.com or by fax to +49 6445 25771-17. Required are the outgoing invoice to...
by Sebastian Müller | Nov 10, 2015
Damages are to be reported within 7 business days after the delivery. This has to be done by you or your client at the nearest DHL office. Both the complete outer and inner packaging should be presented along with the damaged goods. The damage will be assessed on the...
by Sebastian Müller | Nov 9, 2015
Should the COD due not arrive on your account in 14 days/3 months (domestic/international), a COD inquiry has to be initiated. You can request one by e-mail to service[@]cbc-logistics.com. We are going to need the outgoing invoice along with the posting...
